Terms of Use

Repair warranty

Our repairs carry the following limited warranty periods:
Liquid damage repair - No warranty
Computer/Phone main board repairs - 28 days warranty
Any kind of parts replacements - 28 days warranty

(Any Physical or Liquid Damage will not cover by warranty, In the event of any problem with repair, customer at least need to inform over the phone or email with invoice no. and details of the issue they are facing when they can't come at shop to report within 28 days.)
In the unlikely event your unit becomes faulty within the warranty period please send/give the unit back with a copy of the receipt or Ref No to check it out (we are not liable for your costs to return the unit to us). We will investigate and respond Within 24 working Hours. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair, we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair if after this; the unit is still faulty we will issue a refund (minus the minimum labour charge). We will need to see the unit and make sure it’s faulty prior to issuing a refund.
Unpaid repairs
Units will be held for a maximum of 28 days after they are repaired. We will make reasonable attempts to contact you by phone and email (if available) a minimum of 3 times. If you have not made the payment within 28 days, the unit will be used to recover our costs.
Liquid Damage Repairs
Liquid damage repairs can be very temperamental and are carried out on a "best endeavours" basis. On occasions the original fault can reappear after the unit has been repaired and sometimes the faults can even get worse after a period of time. In case of failure repairing the liquid damage devices we will charge £10-£20 (let you know in advance) as labour cost depends on the device, we are trying to repair
Complaints
We have many satisfied customers and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong
If you have a complaint, please contact us either by E-mail or over phone. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction and to avoid reoccurrence In the future. We undertake to
Ø Acknowledge complaints your complaints within 3 working days
Ø Advise you how long it will take to resolve the complaint
Ø Keep you informed throughout the process
We will do our utmost to retain any data on your unit, however we cannot be held responsible for lost data including:
Ringtones, Photos & Videos, Contacts. Saved game data (for Consoles), Favourites locations (for Sat Naves).Music (e g MP3).
(Please ensure you backup your unit before sending/giving it to us.)

Selling Warranty

New Product:

You may return your undamaged and unopened product with its included accessories (Box, UPC bar code and packaging) within 3 days of purchase for a full refund. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method.

2nd Hand Product:

For any other product in the unlikely event if the product becomes faulty simply return it with the original receipt or Transaction ID and original packaging within 180 days of the date you purchase the product to check it out (we are not liable for your costs to return the product to us). We will investigate and respond within 3 working days. We will carry out a repair for free of charge and return at no cost. If after this, the product is still faulty then we will issue a refund (minus the minimum labour charge). We will need to see the product and make sure its faulty prior to issuing a refund. It doesn't cover our warranty scheme if the product is damage or liquid damage after you purchase it.

Complaints:

We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.
If you have a complaint, please contact us either by email or over phone. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurrence in the future. We undertake to:
i) Acknowledge complaints your complaints within 3 working days.
ii) Advise you how long it will take to resolve the complaint.
iii) Keep you informed throughout the process.

Purchase T&C
Cannot claim insurance on phone after selling, cannot report as lost or stolen,

Insurance claim or reported as lost or stolen after selling will be reported to the local police. All the purchase cost will be transferred to Seller’s bank account from the company account.

When the product is faulty or does not match with description provided by seller will be re-negotiated or sent back after arranging a collection by seller.

We will have short video of the device soon we receive it by seller and will be stored in our database.

Complains

Please send an email to us with your complain and we will respond within 7 working days.

GDRP
Data Protection Act 2018 (GDPR)
If you do not wish to hold your personal information by us please contact us by email and we will remove your details from our database. But it is a legal requirement by the Government of UK to hold the seller information up to 1 year, it may vary council to council.